Support Topics

Additional support topics are available below. Please click on your section of interest to expand the topic.

Warranties and Guarantees

Satisfaction Guarantee

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 30 days; otherwise a re-stocking fee may be charged. Credit card orders will receive funds in the form of a credit.
Snuggleback Warranty

Every SnuggleBack comes with a 1 year warranty and a 30-day money-back-guarantee.
Security Guarantee

Guaranteed Secure Transactions:

Snuggleback uses some of the most sophisticated consumer protection software. It is extremely unlikely that any personal information will be misappropriated. In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our security guarantee. And for you, it means there is no risk when shopping at Snuggleback.
30 Day Guarantee
You may return the product(s) to our Akron, Ohio warehouse within 30 days of receipt/delivery for a refund.

Note: Original outgoing shipping fees will not be refunded if a product is returned. We will refund shipping costs only if the return is a result of our error.

Snuggleback's 30-Day Money Back Guarantee is NOT unconditional and is subject to the following restrictions:
- All products must be returned in the original condition in which it was received by the customer including packaging, documentation, warranty cards, manuals and accessories.
No Risk Guarantee

We are intent upon making your life easier, and we want you to be completely satisfied with every purchase you make with us. Likewise, if you are unhappy with service you have received from Snuggleback please email the president,support@snuggleback.com.

Order Information

Ordering Information

Toll-free phone at 800.493.3450

Sales hours are from Monday-Friday 9 a.m. to 5 p.m.

Our customer service agents are available to answer any of your order or product questions. (Weekdays 9:00a.m - 5:00 p.m. EST)

International customers:

Call 330-564-0817

Online:

Ordering online is safe, easy and convenient. Once you have decided upon a product, simply click on the "buy now" button, and the product will be added to your shopping cart. When you are done shopping, you can click on the shopping cart button, and continue the steps to check out.

Mail:

To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include a credit card number, personal check or money order payable to Snuggleback for the total amount of charges including shipping and handling, oversize charges and sales tax if applicable.

Mail to:

Orders
Snuggleback
1760 Wadsworth Road
Akron, OH 44320

Toll-free fax to 330-564-0118 (24 hours a day, 7 days a week). Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges.
International Orders

PayPal is our preferred method of payment for our international customers. Send your PayPal payment support@snuggleback.com. If you need a shipping quote, you can email customer service (support@snuggleback.com) with a list of the products you're interested in buying and be sure to include your shipping address. A customer service agent will respond during our business hours (Mon-Fri 9:00 a.m. - 5:00 p.m. EST) with a weight-based shipping quote

International shipments may also subject to additional Customs, Duties, Brokerage Fees and Taxes, which are the purchaser's responsibility and are in addition to our quoted shipping and handling charges. Brokerage Fees and taxes are typically based on the Invoice Amount of your order, and collected at the time of delivery. Any taxes, duty, customs charges, brokerage charges or tariffs are the purchaser's responsibility, and are collected at the time of delivery.

Snuggleback will do everything possible to lower the fee's you will incur from your government.

PAYMENT TERMS:

For our protection, Snuggleback is a US company and will use discretion when accepting payment from overseas, due to the increasing risk of fraudulent international transactions. We invite you to pay electronically via PayPal or pay via Money Order, as these are both very secure payment methods.

"Undeliverable" or "refused" international packages will incur return shipping charges and a 15% restock fee. Snuggleback does not refund original outgoing shipping charges on undeliverable or refused international packages.

* All refunds, returns, or exchanges on International Shipments, will be preformed at the expense of buyer.
Promotions
Promotional codes can only be used once and cannot be combined with any other discount or promotion. To use the promotional code you have, please follow these steps:
- 1) When you have finished shopping, click on your shopping cart. The items you are ready to buy will be listed. Below those items will be a field that says Coupon Code Listed.
- 2) Enter the Coupon Code as listed on our Promotions Page. (Promotions are Case Sensitive!)
- 3) Click the Apply button.
Review your order details, then click the Check-Out button. If you require assistance applying a promotional code or have any questions, please feel free to contact us.

Regarding Promotions:

Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.

One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.

Promotions do not apply to gift certificates, shipping, applicable taxes or duties or similar services.

Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.

Free shipping promotions are valid for U.S. standard ground shipping within the 48 continental

Snuggleback strives to deliver excellent products at exceptional prices. Several times per year we audit and lower our prices on all items to be less than the lowest internet price.

However, if you find an identical product at a lower price and in stock on another site we will beat that pricing by 10%.

The product we are price matching needs to be identical to the product we have in stock at Snuggleback - that means the exact same size, color, season, etc. Additionally, the price we are matching must include all costs the competitor would charge you for the item including tax and shipping where applicable.
Sales Tax

Sales tax is charged on orders delivered to the following states: Ohio.
Order Confirmation Email

Immediately after you have successfully placed your order with Snuggleback.com, you will receive an e-mail that details your order. This can be printed for your records. The order confirmation e-mail includes your order number, the details of the products and prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the shipping method.

Shipping Information

Shipping Confirmation Email

When the warehouse has prepared and packed your order and it is ready to be shipped, you will be receiving a Shipment Confirmation e-mail in your inbox. The majority of our orders are shipped within 1 - 2 business days after placing the order online or over the telephone. You can expect to receive this e-mail within the 1 - 2 business day timeframe. The e-mail contains the details of your shipment as well as a tracking number and link to the selected carrier site. You can click on the tracking number located near the bottom of the e-mail to track your order.

Returns

How Do I Return Something

If you would like to return an item, please email support@snuggleback.com

A customer care specialist will respond promptly with a return confirmation message and Return Authorization number. Normal business hours for customer service are 9:00 a.m. - 5:00 p.m. EST Monday-Friday, please allow 1-2 business days for all replies. Snuggleback employees observe all major holidays.

For your return you MUST obtain an RA number (RA#). All unauthorized returns are subject to a restocking fee. "Undeliverable" or "Refused by Recipient" shipments are considered unauthorized returns and therefore subject of the same restocking fee and return shipping charges. Outgoing shipping is re-charged if we re-ship the same package a second time.

Please return merchandise to:
Snuggleback.com
Attn: Returns RA#: _________
1760 Wadsworth Road
Akron, Ohio 44320

Your return credit will process and funds will be credited back to you. Refunds take approximately 3-4 weeks to process once the item is received in our Akron, OH warehouse. E-mail all requests to support@snuggleback.com

Support Topics

Warranties and Guarantees

Guaranteed Secure Transactions:

Order Information

PAYMENT TERMS:

Regarding Promotions:

Shipping Information

Returns